REpair Option
A unique repair offering that keeps jewelry — and the memories it carries — with you for years to come, reinforcing sustainability and long-term connection.
Sometimes after extended or everyday wear our necklaces or bracelets can break. It is our belief that when one of our necklaces or bracelets breaks, you no longer need the energies of that particular gemstone. And this is a good time to reflect on the shifts that have taken place in your life.
However, if you still want to wear the gemstone because of its sentimental meaning, we will gladly repair it.
*NOTE: If your item breaks within 90 days of purchase, which should not happen, please contact our Customer Care.
repair process
1. Purchase a SoulKu REPAIR SERVICE.
2. Ship your item to us.
We do not provide a shipping label or envelope to ship your item to us.
To ensure the safety of your gemstone, we highly recommend you wrap your item in tissue and ship in a bubble wrap mailer. We are not responsible for lost or missing stones. In this instance you will need to purchase a replacement.
Please print your repair order confirmation email and include a copy in your package.
SoulKu Repairs
45 S. French Broad Ave.
Suite 135
Asheville, NC 28801
3. Once your item is received at our studio, we will make the necessary repairs, such as restringing, adding new sterling silver hardware, etc. using the current design standards.
4. Once everything is completed, we will ship your repaired item back to you!
