Policies and Disclaimers

We are committed to the very best customer service possible!

Returns:

SoulKu accepts all returns. We’re happy to accept a full return on any item, excluding marked down sale items, if you are not 100% satisfied. All marked down sale items are final sale and not eligible for return or exchange. 

OUR RETURN POLICY

Promotions:

Only one promotion can be used at a time. Discount codes cannot be stacked or used during a sitewide sale. 

Breakage & Repairs:

If you’ve owned your necklace for less than 90 days and it breaks, know that we are sorry and this should not happen. Please contact our Care Team. 

CONTACT US

You can ship the broken necklace to us, and we will happily fix or replace the necklace.

Ship your broken necklace to:

SOULKU REPAIRS
70 HAZEL MILL RD 
ASHEVILLE, NC 28806

Sometimes, after long wear (more than 90 days), our necklaces will break. It is our opinion that when one of our necklaces break, that you no longer need the energies of that particular stone. It is a good time to reflect on the shifts that have taken place in your life.

However, if you still want to wear the gemstone, we will gladly repair it.

PURCHASE A SOULKU REPAIR PACKAGE

After you have purchased a Repair Package, ship your broken necklace along with a note describing the repair you would like made, include necklace length and a copy of your order to:

SOULKU - REPAIRS
70 HAZEL MILL RD 
ASHEVILLE, NC 28806

You can also send our care team with the details of your requested repair.

CONTACT CARE TEAM

Shipping:

If you are located within the US, you have the option to select USPS First Class Mail (average 4 - 6 business days) or USPS Priority Mail (average 2 - 3  business days). Ship time is calculated from the date your order is fulfilled. If your order is over $75, you are eligible for Free USPS First Class Mail, but USPS Priority Mail is not an eligible free shipping option.

All international orders are shipped via FedEx Priority International.

You will receive an email confirmation once your order has shipped for tracking purposes. 

If an address is incorrectly entered at checkout by the customer, SoulKu is not responsible for resending the order. It is the customer's responsibility to retrieve the package. If the package is returned to SoulKu by USPS or FedEx, we will contact the customer for an updated address to reship. 

At this time you are only able to enter one address per order. If you have multiple ship to addresses, please place the orders separately.

If a package is lost in transit, it is the responsibility of the customer to request a claim via USPS or FedEx. SoulKu is not responsible for lost or stolen packages.

International Shipping:

At this time we do ship internationally to Australia and Canada. Shipping charges are calculated at checkout based off final destination. We will process and ship orders within 3 - 5 business days (M - F). You will receive an email confirmation once your order has shipped with your FedEx tracking information. Please allow up to 30 business days for your package to arrive. We are not responsible for customs or import taxes. We will not refund a customer if their order is refused.


PRIVACY POLICY

MOBILE TERMS OF SERVICE

SISTERHOOD MEMBERSHIP POLICIES

TERMS OF USE