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    We are committed to the very best customer service possible!

    Returns:

    SoulKu accepts all returns. We’re happy to accept a full return on any item if you are not 100% satisfied.

    Please send the items you would like to return within 14 days of purchase to:

    SOULKU - RETURNS 
    70 HAZEL MILL RD 
    ASHEVILLE, NC 28806

    A refund for unworn merchandise, less a 10% restocking fee, will be issued upon receipt of the returned items within 2 business days. You will receive an email confirmation once the return has been processed.

    If you have questions, please contact us at customercare@soulku.com.

    Breakage & Repairs:

    If you’ve had your necklace for a short time (less than 90 days) and it breaks, know that we are sorry – as that’s not supposed to happen! Contact us via email at customercare@soulku.com.

    You can ship the broken necklace to us, and we will happily fix or replace the necklace.

    Ship your broken necklace to:

    SOULKU - REPAIRS
    70 HAZEL MILL RD 
    ASHEVILLE, NC 28806

    Sometimes, after long wear (more than 90 days), our necklaces will break. It is our opinion that when one of our necklaces break, that you no longer need the energies of that particular stone. It is a good time to reflect on the shifts that have taken place in your life.

    If, however, you feel you absolutely still want to wear the stone, we will gladly re-string the necklace for you, with new sterling silver hardware for a $7 charge. This covers the cost of materials, labor, and shipping.

    PURCHASE A SOULKU REPAIR PACKAGE

    After you have purchased a Repair Package, ship your broken necklace along with a note describing the repair you would like made, include necklace length and a copy of your order to:

    SOULKU - REPAIRS
    70 HAZEL MILL RD 
    ASHEVILLE, NC 28806

    You can also send us an email with the details of your requested repair to customercare@soulku.com.

    Shipping:

    If an address is incorrectly entered at checkout by the customer, SoulKu is not responsible for resending the order. It is the customer's responsibility to retrieve the package. If the package is returned to SoulKu by USPS, we will contact the customer for an updated address to reship. 

    If a package is lost in transit, it is the responsibility of the customer to request a claim via USPS. SoulKu is not responsible for lost or stolen packages.

    International Shipping:

    If you are located outside the United States, you may be subject to additional customs or VAT taxes. SoulKu is not responsible for paying these additional taxes.

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