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    We are committed to the very best customer service possible!

    Returns:

    SoulKu accepts all returns. We’re happy to accept a full return on any item, excluding marked down sale items, if you are not 100% satisfied. All marked down sale items are final sale and not eligible for return or exchange. 

    OUR RETURN POLICY

    Promotions:

    Only one promotion can be used at a time. Discount codes cannot be stacked or used during a sitewide sale. 

    Breakage & Repairs:

    If you’ve had your necklace for a short time (less than 90 days) and it breaks, know that we are sorry – as that’s not supposed to happen! 

    CONTACT US

    You can ship the broken necklace to us, and we will happily fix or replace the necklace.

    Ship your broken necklace to:

    SOULKU - REPAIRS
    70 HAZEL MILL RD 
    ASHEVILLE, NC 28806

    Sometimes, after long wear (more than 90 days), our necklaces will break. It is our opinion that when one of our necklaces break, that you no longer need the energies of that particular stone. It is a good time to reflect on the shifts that have taken place in your life.

    If, however, you feel you absolutely still want to wear the stone, we will gladly re-string the necklace for you, with new sterling silver hardware for a $7 charge. This covers the cost of materials, labor, and shipping.

    PURCHASE A SOULKU REPAIR PACKAGE

    After you have purchased a Repair Package, ship your broken necklace along with a note describing the repair you would like made, include necklace length and a copy of your order to:

    SOULKU - REPAIRS
    70 HAZEL MILL RD 
    ASHEVILLE, NC 28806

    You can also send our care team with the details of your requested repair.

    CONTACT CARE TEAM

    Shipping:

    If you are located within the US, you have the option to select USPS First Class Mail (average 4 - 6 business days) or FedEx Expedited Shipping (2 - 3 days). Ship time is calculated from the date your order is fulfilled. If your order is over $75, you are eligible for Free USPS First Class Mail, but FedEx Expedited Shipping is not an eligible free shipping option.

    All international orders are shipped via FedEx Priority International.

    You will receive an email confirmation once your order has shipped for tracking purposes. 

    If an address is incorrectly entered at checkout by the customer, SoulKu is not responsible for resending the order. It is the customer's responsibility to retrieve the package. If the package is returned to SoulKu by USPS or FedEx, we will contact the customer for an updated address to reship. 

    At this time you are only able to enter one address per order. If you have multiple ship to addresses, please place the orders separately.

    If a package is lost in transit, it is the responsibility of the customer to request a claim via USPS or FedEx. SoulKu is not responsible for lost or stolen packages.

    International Shipping:

    Shipping charges are calculated at check-out based off final destination. We will process and ship orders within 3 - 5 business days (M - F). You will receive an email confirmation once your order has shipped with your FedEx tracking information. Please allow up to 30 business days for your package to arrive. We are not responsible for customs or import taxes. We will not refund a customer if their order is refused.You may be subject to additional customs or VAT taxes. SoulKu is not responsible for paying these additional taxes.

    PRIVACY POLICY

    TERMS OF USE