Repair Service
Description
Repair Process
REPAIR SERVICE PROCESS:
1. PURCHASE A REPAIR SERVICE
Shipping of the repaired item back to you after repair is complete will be charged at checkout. This covers the cost of materials, labor, and shipping the item back to you once complete.
Please purchase a repair service for each of the items you need repaired.
2. SHIP YOUR ITEM TO OUR STUDIO
You will not be provided a mailer or shipping label by SoulKu to ship your item to us.
To ensure the safety of your gemstone, we highly recommend you wrap your item in tissue and ship in a bubble wrap mailer. We are not responsible for lost or missing stones. In this instance you will need to purchase a replacement.
Please print your repair order confirmation email and include a copy in your package.
Address:
SoulKu - Repairs
45 S. French Broad Ave.
Suite 180
Asheville, NC 28801
3. ONE OF MAMA MAKERS WILL REPAIR YOUR ITEM
Once your item is received at our studio, we will make the necessary repairs, such as restringing, adding new sterling silver hardware, etc. using the current design standards (unless specified otherwise by you at the time of purchase).
4. WE WILL SHIP YOUR ITEM BACK TO YOU
When your item is repaired to new, we will send it back to you using the address you provide on your order. You will receive tracking information at this time.
If you have any questions or specific details, you can email us at customercare@soulku.com.
Mama Made
Handcrafted by our community of mamas who earn a thriving wage.