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Repair Service
Description
We are so humbled you’ve worn and loved your SoulKu so well that it is ready to be refurbished. We want to honor to breathe new life into your treasured piece. Also, we know your gemstone is important to you, so we will be sure your repaired item returns to you with the exact same gemstone you sent. We will add new hardware when needed and will always send your piece back on a new repair card. Repairs will be made using our current design specifications.
See below for Repair Service Process and next steps for after purchase.
**It is our recommendation that if you want to order other items in addition to your repair service that you order the repair service separately. Otherwise we will hold your new items and will not ship them until your broken item is received and repaired. This will cause delays in your new items shipping.
*If you select custom length, please specify the custom length or any adjustments you have in the notes section at checkout.
***Discount codes are not valid for the purchase of a repair service.
If you have any questions or specific details, you can email us at customercare@soulku.com.
Repair Process
REPAIR SERVICE PROCESS:
1. PURCHASE A REPAIR SERVICE
Shipping of the repaired item back to you after repair is complete will be charged at checkout. This covers the cost of materials, labor, and shipping the item back to you once complete.
Please purchase a repair service for each of the items you need repaired.
2. SHIP YOUR ITEM TO OUR STUDIO
You will not be provided a mailer or shipping label by SoulKu to ship your item to us.
To ensure the safety of your gemstone, we highly recommend you wrap your item in tissue and ship in a bubble wrap mailer. We are not responsible for lost or missing stones. In this instance you will need to purchase a replacement.
Please print your repair order confirmation email and include a copy in your package.
Address:
SoulKu - Repairs
45 S. French Broad Ave.
Suite 180
Asheville, NC 28801
3. ONE OF MAMA MAKERS WILL REPAIR YOUR ITEM
Once your item is received at our studio, we will make the necessary repairs, such as restringing, adding new sterling silver hardware, etc. using the current design standards (unless specified otherwise by you at the time of purchase).
4. WE WILL SHIP YOUR ITEM BACK TO YOU
When your item is repaired to new, we will send it back to you using the address you provide on your order. You will receive tracking information at this time.
If you have any questions or specific details, you can email us at customercare@soulku.com.
Mama Made
Handcrafted by our community of mamas who earn a thriving wage.