SOULKU REPAIR

SOULKU REPAIR

$8.00 Sale Save
Size Necklace with extender (16" - 18")
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Description

We are so humbled you’ve worn and loved your SoulKu so well that it is ready to be refurbished. We want to honor to breathe new life into your treasured piece. Also, we know your gemstone is important to you, so we will be sure your repaired item returns to you with the exact same gemstone you sent. We will add new hardware when needed and will always send your piece back on a new repair card. Repairs will be made using our current design specifications.

**It is our recommendation that if you want to order other items in addition to your repair that you order the repair separately. Otherwise we will hold your new items and will not ship them until your repair is received and repaired. This will cause delays in your new items shipping. 

*If you select custom length, please specify the custom length or any adjustments you have in the notes section at checkout.

***Discount codes are not valid for the purchase of a repair.

REPAIR PROCESS:
1. Purchase a SoulKu Repair (shipping of the repair back to you will be charged at checkout)

This covers the cost of materials, labor, and shipping the item back to you once complete. Please purchase a repair package for each of the items you need repaired.

2. Ship your item to our studio

SoulKu - Repairs
70 Hazel Mill Rd.
Asheville, NC 28806

***To ensure safety of your gemstone(s), we highly recommend you package your item in a bubble wrap mailer and wrapped in tissue. We also recommend getting a tracking number for your shipment. Unfortunately we've had instances where the stone has been lost or removed during transit. SoulKu is not responsible for lost or missing stones. In this instance you will need to purchase a replacement.

The cost of shipping your item to us initially is not covered in your purchase.

Please print your payment confirmation from this order and include a copy with the return.

3. One of Mama Makers will repair your item

Once your item is received at our studio, we will make the necessary repairs, such as restringing, adding new sterling silver hardware, etc. using the current design standards.

4. We will ship your item back to you

When your item is repaired to new, we will send it back to you using the address you provide on your order.

If you have any questions or specific details, you can email us at customercare@soulku.com.

Repair Process

REPAIR PROCESS:

1. PURCHASE A SOULKU REPAIR 

(Shipping of the repair back to you will be charged at checkout.)

This covers the cost of materials, labor, and shipping the item back to you once complete. Please purchase a repair package for each of the items you need repaired.

2. SHIP YOUR ITEM TO OUR STUDIO

SoulKu - Repairs
70 Hazel Mill Rd.
Asheville, NC 28806

3. ONE OF MAMA MAKERS WILL REPAIR YOUR ITEM

Once your item is received at our studio, we will make the necessary repairs, such as restringing, adding new sterling silver hardware, etc. using the current design standards.

4. WE WILL SHIP YOUR ITEM BACK TO YOU

When your item is repaired to new, we will send it back to you using the address you provide on your order.

If you have any questions or specific details, you can email us at customercare@soulku.com.

Mama Made

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