HOW LONG DOES SHIPPING TAKE?
Orders are filled and shipped within 3-5 business days (M-F).
If you are located within the US, you have the option to select USPS First Class Mail (average 4 - 6 business days) or Express (average 2 - 3 business days). Ship time is calculated from the date your order is fulfilled. If your order is over $75 ($100 during Black Friday Sale), you are eligible for Free USPS First Class Mail, but Express shipping is not an eligible free shipping option.
For international orders, see more under International Shipping FAQ below.
You will receive an email confirmation once your order has shipped for tracking purposes. If an address is incorrectly entered at checkout by the customer, SoulKu is not responsible for resending the order.
How does carbon-neutral shipping work?
You can learn more about our partnership with Cloverly HERE.
CAN I SHIP TO MULTIPLE ADDRESSES?
At this time you are only able to enter one address per order. If you have multiple ship to addresses, please place the orders separately.
DO YOU SHIP INTERNATIONALLY?
Yes, we are proud to offer international shipping with BorderGuru! All shipping and import fees will automatically be calculated based on the final international destination. Because of this, your order is shipped out on the incoterms “DDP” (Delivered duty paid), which means that all applicable taxes and duties are billed to the sender. You, as the recipient, will not need to pay anything additional after placing your international order and selecting BorderGuru as the shipping method. All BorderGuru orders are shipped via air freight. Depending on the final destination, the average delivery time will be between 5 and 12 business days from the day of shipping. Track your international order just like any other SoulKu order. After you place your order, wou will receive a shipping confirmation email with a tracking link. This link provides updates as the shipment moves towards you, so you will always know when and where your order is and how long it will take for you to receive it.
WHAT DO I DO IF MY PACKAGE WAS NOT DELIVERED?
If you have not received your order within 4 - 6 business days in the US or up to 30 business days internationally, we recommend waiting 2 more days (1 week international) as tracking can sometimes be inaccurate. If your package is still not delivered by that time frame, please contact our Care Team.
If a package is lost or damaged in transit, it is the responsibility of the customer to request a claim via USPS or FedEx. SoulKu is not responsible for lost or stolen packages.
If an address is incorrectly entered at checkout by the customer, SoulKu is not responsible for re-sending the order. It is the customer's responsibility to retrieve the package. If the package is returned to SoulKu by USPS, we will contact the customer for an updated address to reship.